Frequently Asked Questions
This list of Frequently Asked Questions is compiled with the most common questions we get from students, teachers, and parents alike. If you have any further questions, email us.
How do I update my Chromebook operating system?
What should I do if my Chromebook will not turn on?
LENOVO 500E CHROMEBOOK
How do I clear browsing data on my Chromebook?
What is the Chromebook Protection Plan?
The Chromebook Protection Plan is for students in grades 6 through 12 to limit the financial risk to families for unexpected Chromebook repairs. This plan covers the cost of repair for one (1) accidental damage incident (“drop and spill protection”) and unlimited out-of-warranty hardware defect repairs as discribed here.
What is TSI?
Technology Services Internship (TSI) is a class at York High School open for all students, regardless of grade level. This course prepares students for real-world jobs in the field of information technology. Students will provide first-line technical support resolving general device problems. Students will be trained to support students and teachers to ensure that all calls and problems are dealt with quickly and effectively. Supporting new technologies and repairing devices will be taught in a hands-on class atmosphere.
How much do repairs cost?
I left D205. How do I unenroll my Chromebook?
Can a Middle School student take home their district owned Chromebook?
Middle School students have the option to take-home their district-owned Chromebook and charger. Students wishing to do this must complete, sign, and return the Middle School Take Home Agreement to their homeroom teacher.
What should I do if my WiFi won't connect at home?
TSI can't resolve home internet connection issues virtually as each home setup is different.
How can I get Chromebook assistance during Remote Learning?
TSI has an online help desk that runs on "normal" schedule days M/Tu/Th/F. It is our aim to be available during part of our class periods each day for students in grades 2-12 with Chromebooks, whether they are working remotely or in person. Please see the flyer in the top right corner on the home page for times. The link is bit.ly/virtualTSI (TSI in all caps).
How do I receive a loaner Chromebook?
How is TSI keeping my device Safe during the 2020-21 school year?
Devices that come in to TSI will remain in an anti-static bag for 3 days before being handled.
How will I know when my Chromebook repair is ready?
*Please remember that TSI is a class at York and students have not been in the building until mid-September. TSI intern students also require training and certification before they are able to repair devices. Thank you for your patience!*
If you are a Middle School or Elementary School student, your school Technology Assistant will get notified that the device has been repaired and a member of the District Technology staff will bring the device to your school at their earliest opportunity. Your school Technology Assistant will then contact you to notify you it is ready for pickup.
What do I do if my Zoom just says connecting?
If you can log in to some Zooms but sometimes just get the black screen saying "Connecting" then you will need to update your Operating System. This could be a sign you are not turning your Chromebook off all the way often enough (you only close the lid). Please follow the steps above for "How do I update my Chromebook operating system."