Frequently Asked Questions

This list of Frequently Asked Questions is compiled with the most common questions we get from students, teachers, and parents alike.  If you have any further questions, email us.

How do I update my Chromebook operating system?

To update your Chromebook: > Click on the settings tray in the bottom-right corner of the screen. > Enter settings using the gear icon. > Click “About Chrome OS” at the bottom of the left column. > Select “Check for updates." > Once the update finishes downloading, click “Restart.”



What should I do if my Chromebook will not turn on?

LENOVO 500E CHROMEBOOK The Chromebook is likely in safety mode. > Unplug and replug in the charger to the wall (this step is necessary). > Plug the charger into the Chromebook on left-hand side (look for red light near where the charger plugs). > Lift the lid on the Chromebook and make sure the red light stays on.** > Let the Chromebook sit for 5 minutes. Once 5 minutes has passed and the Chromebook turns on, the Chromebook will begin charge. It will not begin to charge until these steps have been completed. ** If the red light did not stay on when lifting the lid of the Chromebook, it could potentially be an issue with the battery. ACER R11 OR DELL 5190 CHROMEBOOK Perform a force restart. > Plug in the chromebook and let it charge for 2 to 3 minuets. > Hold the power button and refresh button at the same time. > Release The Chromebook should reboot and the screen should turn on.



How do I clear browsing data on my Chromebook?

In order to clear your browsing data: > Visit chrome://settings > Click “Privacy & Security” > Click “Clear Browsing Data” > Check both boxes and select “Clear data for 'x' > Restart the Chromebook



What is the Chromebook Protection Plan?

The Chromebook Protection Plan is for students in grades 6 through 12 to limit the financial risk to families for unexpected Chromebook repairs. This plan covers the cost of repair for one (1) accidental damage incident (“drop and spill protection”) and unlimited out-of-warranty hardware defect repairs as discribed here.



What is TSI?

Technology Services Internship (TSI) is a class at York High School open for all students, regardless of grade level. This course prepares students for real-world jobs in the field of information technology. Students will provide first-line technical support resolving general device problems. Students will be trained to support students and teachers to ensure that all calls and problems are dealt with quickly and effectively. Supporting new technologies and repairing devices will be taught in a hands-on class atmosphere. Learn more about TSI.



How much do repairs cost?

Repair costs vary per model and part. TSI does not markup prices. View Repair Prices.



I left D205. How do I unenroll my Chromebook?

If you have graduated or left District 205, follow these steps to un-enroll your Chromebook from the District.



What should I do if my WiFi won't connect at home?

TSI can't resolve home internet connection issues virtually as each home setup is different. Oftentimes this issue stems from not shutting down the Chromebook all the way. This can an often be solved by making sure you choose Shut Down in the Sign-out menu instead of just closing the lid and putting the device to sleep. We suggest also making sure the Operating System is up to date. More information on this is below. If your internet issue persists, there are further troubleshooting steps that will need to happen. Please turn in your Chromebook for repair. Please note TSI students are working with the District Technology staff on new solutions to wifi issues.



How can I get Chromebook assistance during Remote Learning?

Students can email TSI and the instructor will get back to them as soon as possible. The district technology department hosts a pickup/dropoff event on Tuesdays and Thursdays from 3:30 - 4:30 p.m. at the academic entrance (door 1, flagpole). Students can drop off their device for repair and receive a loaner.



How is TSI keeping my device Safe during the 2020-21 school year?

Devices that come in to TSI will remain in an anti-static bag for 3 days before being handled. Anytime a TSI intern works on a device they will be using gloves. Each workspace, including repair mat and tools is santized before and after use.



How will I know when my Chromebook repair is ready?

If you are a York student, you will receive an email from TSI stating your Chromebook has been repaired and is ready for pickup. As your device is being worked on you will receive notifications from our ticketing system but that does not mean it is ready. Please wait for the email from TSI that says it is ready for pickup.
If you are a Middle School or Elementary School student, your school Technology Assistant will get notified that the device has been repaired and a member of the District Technology staff will bring the device to your school at their earliest opportunity. Your school Technology Assistant will then contact you to notify you it is ready for pickup.



What should I do if my Zoom says "Connecting?"

If your Zoom screen is black and saying "Connecting," then you may need to update your operating system. It's important to shutting down your Chromebook way often. To update your Chromebook: > Click on the settings tray in the bottom-right corner of the screen. > Enter settings using the gear icon. > Click “About Chrome OS” at the bottom of the left column. > Select “Check for updates." > Once the update finishes downloading, click “Restart.”