Frequently Asked Questions

Question 1

How do I update my Chromebook operating system?

Answer

To update your Chromebook: > Click on the settings tray in the bottom-right corner of the screen. > Enter settings using the gear icon. > Click “About Chrome OS” at the bottom of the left column. > Select “Check for updates." > Once the update finishes downloading, click “Restart.”

Question 2

What should I do if my Chromebook will not turn on?

Answer

LENOVO 500E CHROMEBOOK The Chromebook is likely in safety mode. > Unplug and replug in the charger to the wall (this step is necessary). > Plug the charger into the Chromebook on left-hand side (look for red light near where the charger plugs). > Lift the lid on the Chromebook and make sure the red light stays on.** > Let the Chromebook sit for 5 minutes. Once 5 minutes has passed and the Chromebook turns on, the Chromebook will begin charge. It will not begin to charge until these steps have been completed. ** If the red light did not stay on when lifting the lid of the Chromebook, it could potentially be an issue with the battery. ACER OR DELL CHROMEBOOK Perform a force restart. > Plug in the chromebook and let it charge for 2 to 3 minuets. > Hold the power button and refresh button at the same time. > Release The Chromebook should reboot and the screen should turn on.

Question 3

How do I clear browsing data on my Chromebook?

Answer

In order to clear your browsing data: > Click on the settings tray in the bottom-right corner of the screen. > Enter settings using the gear icon. > Click “Privacy & Security” > Click “Clear Browsing Data” > Check both boxes and select “Clear data for 'x'<time>."</time> > Restart the Chromebook

Question 4

What is the Chromebook Protection Plan?

Answer

The Chromebook Protection Plan is for students in grades 6 through 12 to limit the financial risk to families for unexpected Chromebook repairs. This plan covers the cost of repair for one (1) accidental damage incident (“drop and spill protection”) and unlimited out-of-warranty hardware defect repairs as discribed here.

Question 5

What is TSI?

Answer

Technology Services Internship (TSI) is a class at York High School open for all students, regardless of grade level. This course prepares students for real-world jobs in the field of information technology. Students will provide first-line technical support resolving general device problems. Students will be trained to support students and teachers to ensure that all calls and problems are dealt with quickly and effectively. Supporting new technologies and repairing devices will be taught in a hands-on class atmosphere. Learn more about TSI.

Question 6

How much do repairs cost?

Answer

Repair costs vary per model and part. TSI does not markup prices. View Repair Prices.

Question 7

I left D205. How do I unenroll my Chromebook?

Answer

If you have graduated or left District 205, follow these steps to un-enroll your Chromebook from the District.

Question 8

Can a Middle School student take home their district owned Chromebook?

Answer

Middle School students have the option to take-home their district-owned Chromebook and charger. Students wishing to do this must complete, sign, and return the Middle School Take Home Agreement to their homeroom teacher.

Question 9

What should I do if my WiFi won't connect at home?

Answer

TSI can't resolve home internet connection issues virtually as each home setup is different. Oftentimes this issue stems from not shutting down the Chromebook all the way. This can an often be solved by making sure you choose Shut Down in the Sign-out menu instead of just closing the lid and putting the device to sleep. We suggest also making sure the Operating System is up to date. More information on this is below. If your internet issue persists, there are further troubleshooting steps that will need to happen. Please turn in your Chromebook for repair. Please note TSI students are working with the District Technology staff on new solutions to wifi issues.

Question 10

How can I get Chromebook assistance during Remote Learning?

Answer

TSI has an online help desk that runs on "normal" schedule days M/Tu/Th/F. It is our aim to be available during part of our class periods each day for students in grades 2-12 with Chromebooks, whether they are working remotely or in person. Please see the flyer in the top right corner on the home page for times. The link is bit.ly/virtualTSI (TSI in all caps). Additionally, students can email TSI and the instructor will get back to them as soon as possible. If you are in person at your school, please visit your Tech Assistant or if at York, please visit TSI in Room A232 during Periods 1, 2, 4, 5 or 8.

Question 11

How do I receive a loaner Chromebook?

Answer

If you have access to personal technology that can be used for eLearning, we ask that you try to use your technology to help conserve limited D205 resources. If you are an Elementary or Middle School student, please contact your school Technology Assistant. If you are a York student, D205 technology staff are available on Tuesdays from 1-2pm for at the Academic entrance to obtain a loaner and drop off their Chromebook for repair. If you are a York student in attendance at school and need assistance, you can visit TSI during Period 1, 2, 4 (Mon/Thur) or Period 5, 8 (Tues/Fri) in Room A232 to obtain a loaner and drop off your device for repair.

Question 12

How is TSI keeping my device Safe during the 2020-21 school year?

Answer

Devices that come in to TSI will remain in an anti-static bag for 3 days before being handled. Anytime a TSI intern works on a device they will be using gloves. Each workspace, including repair mat and tools is santized before and after use.

Question 13

How will I know when my Chromebook repair is ready?

Answer

*Please remember that TSI is a class at York and students have not been in the building until mid-September. TSI intern students also require training and certification before they are able to repair devices. Thank you for your patience!* If you are a York student, you will receive an email from TSI stating your Chromebook has been repaired and is ready for pickup. As your device is being worked on you will receive notifications from our ticketing system but that does not mean it is ready. Please wait for the email from TSI that says it is ready for pickup.
If you are a Middle School or Elementary School student, your school Technology Assistant will get notified that the device has been repaired and a member of the District Technology staff will bring the device to your school at their earliest opportunity. Your school Technology Assistant will then contact you to notify you it is ready for pickup.

Question 14

What do I do if my Zoom just says connecting?

Answer

If you can log in to some Zooms but sometimes just get the black screen saying "Connecting" then you will need to update your Operating System. This could be a sign you are not turning your Chromebook off all the way often enough (you only close the lid). Please follow the steps above for "How do I update my Chromebook operating system."