Frequently Asked Questions
This list of Frequently Asked Questions is compiled with the most common questions we get from students, teachers, and parents alike. If you have any further questions, email us.
How do I update my Chromebook operating system?
What should I do if my Chromebook will not turn on?
LENOVO 500E CHROMEBOOK
How do I clear browsing data on my Chromebook?
In order to clear your browsing data:
What is the Chromebook Protection Plan?
The Chromebook Protection Plan is for students in grades 6 through 12 to limit the financial risk to families for unexpected Chromebook repairs. This plan covers the cost of repair for one (1) accidental damage incident (“drop and spill protection”) and unlimited out-of-warranty hardware defect repairs as discribed here.
What is TSI?
Technology Services Internship (TSI) is a class at York High School open for all students, regardless of grade level. This course prepares students for real-world jobs in the field of information technology. Students will provide first-line technical support resolving general device problems. Students will be trained to support students and teachers to ensure that all calls and problems are dealt with quickly and effectively. Supporting new technologies and repairing devices will be taught in a hands-on class atmosphere.
How much do repairs cost?
I left D205. How do I unenroll my Chromebook?
What should I do if my WiFi won't connect at home?
TSI can't resolve home internet connection issues virtually as each home setup is different.
How can I get Chromebook assistance during Remote Learning?
Students can email TSI and the instructor will get back to them as soon as possible.
How is TSI keeping my device Safe during the 2020-21 school year?
Devices that come in to TSI will remain in an anti-static bag for 3 days before being handled.
How will I know when my Chromebook repair is ready?
If you are a York student, you will receive an email from TSI stating your Chromebook has been repaired and is ready for pickup. As your device is being worked on you will receive notifications from our ticketing system but that does not mean it is ready. Please wait for the email from TSI that says it is ready for pickup.
If you are a Middle School or Elementary School student, your school Technology Assistant will get notified that the device has been repaired and a member of the District Technology staff will bring the device to your school at their earliest opportunity. Your school Technology Assistant will then contact you to notify you it is ready for pickup.
What should I do if my Zoom says "Connecting?"
If your Zoom screen is black and saying "Connecting," then you may need to update your operating system. It's important to shutting down your Chromebook way often.